In my last blog I highlighted the importance of seeking a 3PL provider who will invest fully in the client relationship. At Koch Logistics, a new client relationship begins with process mapping to gain valuable insight into the customer’s needs as we (together) analyze the details of the way an organization operates. This insight identifies opportunities for improvement so we can implement a program to most effectively meet a client’s needs.

An integral piece of mapping is to identify key metrics or importance factors for our customer. Because we provide a customized approach, it’s critical to determine what is most important to the client—from complex problem solving to on-time delivery to increased visibility. Process mapping is the basis on which a customized program can build and succeed.

At Koch, we believe it is just as important to engage in “dual mapping” where we seek to match customer requirements to the core capabilities and strengths of vendors. It’s about determining a “best fit” for the customer based on their individual needs. This approach allows us to coordinate better service and increased productivity in the most cost-effective manner.

Take for instance the trend of tighter inventory management, especially among retailers, as evidenced this past holiday season. Dual process mapping allows Koch Logistics to select warehouse vendors to best accommodate the customer’s often strict requirements to keep stock low but not sacrifice service or performance. Koch’s customers have confidence that they are on the path to smarter supply chain connections.

-Meg Schmidt-Duncan, Manager of Carrier Relations

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